ScalableOS
This is a remote position.
SUMMARY
The Level 3 Support Engineer is a critical role within the company, serving as the last line of support for technical issues escalated by end-users and internal teams. This fast-paced position requires advanced troubleshooting skills, technical expertise, and a proactive approach to ensure seamless operations for our clients.
JOB RESPONSIBILITIES
Incident Management:
- Diagnose and remediate alerts from monitoring platforms.
- Troubleshoot and resolve hardware, software, and network issues.
- Respond to and resolve emergency outages per client-specific escalation plans.
System and Security Maintenance:
- Implement security patches and updates provided by the company security team.
- Conduct system updates, such as Server OS and firmware upgrades.
- Review and remediate security vulnerabilities.
Deployment and Configuration:
- Support remote deployment tasks, including application installations and system configurations.
- Assist with after-hours changes, ensuring minimal client disruption.
Virtualization and Networking:
- Troubleshoot and maintain VMware environments.
- Configure and manage VPNs, DNS, DHCP, firewalls, and routing rules.
Documentation and Communication:
- Document issue resolutions and processes in the company ticketing system.
- Develop technical documentation for client-specific systems and tools.
- Effectively communicate complex technical concepts to non-technical audiences.
Continuous Improvement:
- Recommend process improvements to enhance support efficiency.
QUALIFICATIONS
Technical Expertise:
- Strong knowledge of Microsoft Server, Active Directory, and related services.
- Experience with VMware hypervisors.
- Proficiency in Microsoft 365 and Entra.
- Familiarity with security vulnerability assessments and remediation.
Soft Skills:
- Exceptional problem-solving and time-management abilities.
- Strong written and verbal communication skills.
- Ability to maintain professionalism under pressure.
- Operates effectively in a team setting with minimal supervision.
JOB REQUIREMENTS
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
Benefits
- Full Philippine Statutory Benefits
- 13th month Pay
- De Minimis Allowance
- Night shift differential pay
- PTO
- Health insurance
- Life insurance – (maximum of PHP 3M coverage)
- Equipment
Source ⇲
remotive.com