Quality Auditor

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing – growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 500 staff with an intact startup mindset. 

We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years.  Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.  

Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Requirements

We are looking for a QUALITY AUDITOR that is excited about the below Mission and Outcomes.

Mission: The mission of the Quality Auditor is to safeguard the quality and integrity of Sleek’s client deliverables, operational processes, and internal data by developing and enforcing robust, up-to-date SOPs, executing data quality and remediation programs, conducting internal audits to international standards, and ensuring client feedback mechanisms are maintained with integrity. 

Outcomes: 

1. Develop and publish at least five Standard Operating Procedures (SOPs) annually for key processes, ensuring the Operations team is properly supported to prevent errors and omissions.
2. Update and revise published Standard Operating Procedures (SOPs) annually or as needed to ensure they remain relevant and reflect the current processes at Sleek.
3. Lead data quality and remediation projects, initiating at least one cross-functional cleanup effort within six months and resolving over 50% of identified issues.
4. Ensure 100% of eligible Zendesk tickets have CSAT surveys sent and maintain zero instances of improper ‘csat_no’ tag usage or unauthorized removal of negative sentiment tags through monthly audits.
5. Perform high quality internal audit within 12 months, adhering to international standards, with clearly defined testing parameters, control evaluations, and documented findings.

Job description:

• Developing and implementing quality control audit plans.
• Identifying testing parameters for services provided to clients.
• Evaluating service stages and testing outcome, including appearance, accuracy, and format of completed work.
• Develop Standards of Procedures (SOP) for all processes and procedures.
• Training employees on quality standards and procedures.
• Work closely with various internal stakeholders to achieve optimal understanding of process currently in place and to understand the pain points of each stakeholder
• Ensuring that services provided to clients comply with relevant standards and regulations eg, financial statements, consolidated accounts, tax returns.
• Documenting issues and recommendations for improvement.
• Preparing and presenting quality audit reports to senior management.
• Keeping abreast of changes in IFRS, Singapore FRS, Singapore Companies Act Singapore Income Tax Act, and Goods and Services Tax Act
• Adhere to the highest degree of professional standards and strict client confidentiality.

To do this, you will have a minimum of 2 years experience as auditor and you will most likely be located in the Philippines.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Attention to detail: You’ll be managing multiple, complex workstreams from numerous stakeholders.  It will be important for you to keep track of everything and notice when information is missing or inconsistent.

Excellent listener and clear communicator: We have a variety of nationalities and for many people, English isn’t their first language.  For you to excel, you’ll need to be present in your calls and make sure you properly receive and thoughtfully send messages to others in the business.

Analytical Mindset: You have a keen eye for detail and a methodical approach to dissecting problems. You excel at analysing complex systems and processes to identify weaknesses and inefficiencies, and your ability to evaluate multiple scenarios enables you to devise the best testing strategies. You apply data-driven decisions to enhance testing coverage and performance metrics, ensuring the highest standards of software quality.

Collaboration-Driven: You thrive in a cross-functional team environment, working closely with developers, product managers, and operations teams to ensure alignment on requirements and testing goals. You communicate effectively, advocate for quality throughout the development process, and proactively address potential issues before they arise, fostering a culture of shared responsibility for delivering exceptional software.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise – so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations with kindness build empathy, trust and great working relationships. 

Benefits

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work fully remotely. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek – we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry’s, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

The successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.

Whether the interviews are held over video call or in person will depend on your location and the role. 

Case study

A ~60 minute chat with the Hiring Manager, where they will give you some real-life challenges that this role faces, and will ask for your approach to solving them.

Career deep dive 

A ~60 minute chat with the Hiring Manager. They’ll discuss your last 1-2 roles to understand your experience in more detail.  

Behavioural fit assessment

A ~60 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.

Offer + reference interviews

We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us. 

Meet the dream team!

Sleek is the SMEs’ all-in-one digital platform, helping you to register your company, and manage your governance, accounting and tax compliance online.

Incorporate a company 100% remotely, file requests to your company secretary 24/7, start a business account and sign documents digitally with our eSignature tool SleekSign – all on our secure platform. Sleek works with startups and SMEs wanting to streamline their ACRA and IRAS compliance and get rid of the hassle of company admin.

We started these services in Singapore in 2017, and expanded into Hong Kong in 2019, because we were frustrated at how slow and paper-based the incorporation and company registration process was. We want you to supercharge your business and empower your business operations, so you can focus on what you do best – excelling in your passions and profits.

Since our launch, we have worked with thousands of happy companies in Singapore, Hong Kong, Australia and the UK.

Sleek is an ACRA Registered Filing Agent, member of the Singapore Corporate Secretary Association and affiliated with the Institute of Singapore Chartered Accountants.

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